Data Recovery - Frequently Asked Questions

1. What causes data loss?
2. What is the data recovery process?
3. How long does the data recovery process take?
4. Will my data be kept secure and confidential?
5. What types of storage can you recover?
6. What operating systems can you recover from?
7. What hard drive manufacturers can you recover data from?
8. How should I ship my drive?
9. How will I receive my recovered data?
10. How can I prevent data loss?

What causes data loss?

Data loss can be caused by a number of things, such as electronic/mechanical failure, firmware corruption, logical errors, viral infections, or natural disasters.

What is the data recovery process?

Data recovery is a two-step process. First our specialists conduct a free analysis on the storage media to see if the data is recoverable, then we present you with a personal quote. If you want PES Data Recovery to proceed to the next step, our trained technicians have the specialized equipment required to recover your data.

How long does the data recovery process take?

The data recovery process varies from case to case. Some customers can receive their recovered data within a few days, while more complex hard drive problems can take more than a week.
For a personal quote, please fill out our Evaluation Form and a PES Data Recovery specialist will contact you.

Will my data be kept secure and confidential?

Yes! Your privacy is our number one concern. We ensure that your data will remain secure. Only the technician working on your data recovery will have contact with your data. For more information read our Terms of Agreement and Privacy Policy.

What types of storage can you recover?

We specialize in following media types:

• Hard drives from desktops or laptops (PATA/SATA)
• CD/DVD
• Floppy disks

What operating systems can you recover from?

We can recover data from Windows, Mac, and Unix/Linux.

What hard drive manufacturers can you recover data from?

We can recover data from hard drives manufactured by Hitachi, Seagate, Maxtor, Samsung, Western Digital, Fujitsu, Quantum, and Toshiba.

For full model listings, refer to the Supported Hard Drives.

How should I ship my drive?

• Wrap media in an anti-static bag.
• Pack securely with foam, bubble wrap, or newspaper so the media will not move.
• Make sure it is clearly labeled as FRAGILE.
  
  Read our full shipping instructions here.

How will I receive my recovered data?

We will deliver your data using the method of your choice.
Our usual methods are:

• Online (over FTP)
• CD-ROM (Suitable for 2 GB or less of data)
• DVD (Suitable for 12GB or less of data)
• Hard drive (supplied by you or purchased from us)

How can I prevent data loss?

Data loss can happen to the best of us, usually at the worst possible time. The key to minimizing data loss is to be proactive about the safety of your data. Regular backups will reduce the risk of data loss, and you should keep the backup data in a different location.

Alternatively, Positive E Solutions offers a fast and easy online data backup solution to suit your needs.